How to use AI to scale your People team and become more profitable as you grow

Hospitality businesses are labour intensive. You grow by opening more locations and each new location needs a new team. 

The more you want to grow, the more people you need to hire. 

There’s really no way of escaping this.

And there’s also no way of escaping the admin, compliance and people management burden that comes from employing hundreds or thousands of people. 

Just think about onboarding a new employee as an example…

💌 Someone has to send an offer letter. 

🛂 Do a right to work check. 

📑 Issue a contract. 

🤝 Confirm their start date and send them a welcome pack. 

👩‍✈️Order their uniform. 

📲 Create accounts for them on the rota, POS, LMS etc. 

💷 Set them up on the payroll and get a tax declaration. 

👩‍🏫 Assign them the correct compliance training. 

📋 Manage and sign off their probation. 

And that’s just the basics… and that’s just onboarding!

Add in promotions, contract changes, absence management, shift swaps, holidays, training and development, writing employment references, grievances and disciplinaries, tronc, bonuses, performance management, engagement surveys, off boarding leavers etc etc

The truth is…

🗄️ Employing people creates a lot of admin! 

In the old days, the rule of thumb was that for every 150 to 200 employees you add to your headcount, you have to add another HR Administrator.

So by the time you hit 1,000 employees you probably have enough work for 5 to 6 full time administrators. 

And that’s why hospitality businesses with >10,000 end up with People Teams of 50 or more.

But with AI you don’t need to do this anymore.

Because you can get an AI agent to handle almost all of the people management tasks that would usually fall on HR Administrators and frontline managers.

AI agents can manage processes like onboarding, promotions and leavers.

They can answer routine questions from team members.

They can write templated documents like employment references, change of hours letters or new contracts.

They can nudge people and remind them to do things like renewing a visa or completing a return to work check.

And they can collect and analyse feedback from your team.

So instead of growing your People Team to manage all those admin tasks as you grow, you just build agents.

And once an agent is up and running, it can scale infinitely. It doesn’t care if it’s processing one new starter a day… or 10,000. Software scales. People don’t.

So by taking an AI native approach to People Ops as you grow, you can deliver a better employee experience at a much, much lower cost than your incumbent competitors. Which means that your growth will not only mean more revenue, it’ll also increase your profit margins. 

If you’d like to find out how Youda can help you automate your people management admin so you can create a People function that scales as you grow, please book a demo call here. 

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